Terms & Conditions

Last updated: March 2026

1. Introduction

These Terms govern your use of Delivery on Call’s website and services. By booking with us you agree to these terms.

2. The Service

Delivery on Call provides same-day and scheduled courier delivery within the UK and to selected European destinations.

3. Booking & Payment

• All bookings must be paid in full at the time of booking by card via Stripe.
• Prices shown include VAT at 20%.
• A booking confirmation will be emailed to you immediately.

4. Cancellations & Refunds

• More than 2 hours before collection: full refund.
• Within 2 hours of collection: 50% refund.
• After driver has collected: no refund.
• Refunds processed within 5–10 business days.

5. Collection & Delivery

• Collection times are estimates. Traffic and operational factors may affect timing.
• Someone must be available at both collection and delivery addresses.
• Failed delivery due to no one present may incur a redelivery charge.

6. Prohibited Items

We do not carry: cash, hazardous materials, illegal items, live animals, firearms, or any item prohibited by UK law.

7. Liability

• Liability for loss or damage is limited to £50 per booking unless enhanced cover is purchased.
• We are not liable for delays caused by traffic or circumstances beyond our control.
• Claims must be reported within 48 hours of delivery date.

8. Your Responsibilities

• Ensure items are properly packaged and labelled.
• Provide accurate addresses.
• Comply with all applicable laws regarding transported items.

9. Governing Law

Governed by English law. Disputes subject to the courts of England and Wales.

10. Contact

info@deliveryoncall.com | 0208 178 6064