Privacy Policy

Last updated: March 2026

Delivery on Call (“we”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information.

1. Who We Are

Delivery on Call, deliveryoncall.com. Data protection enquiries: info@deliveryoncall.com.

2. What Data We Collect

• Account data: name, email, phone number, password (encrypted)
• Booking data: addresses, postcodes, vehicle type, price paid
• Payment data: processed by Stripe — we never store card details
• Usage data: IP address, browser type, pages visited

3. How We Use Your Data

• To process and fulfil your delivery bookings
• To send booking confirmations and delivery updates
• To manage your customer account
• To comply with legal obligations

4. Legal Basis

Contract performance, legitimate interests, and legal obligation under UK GDPR.

5. Data Sharing

• Assigned drivers — name and delivery details to complete your job
• Stripe — secure payment processing
• SendGrid — confirmation emails
• We do not sell your data to third parties.

6. Data Retention

Booking records: 7 years. Account data: until deletion requested. Email info@deliveryoncall.com to request deletion.

7. Your Rights (UK GDPR)

You have the right to access, correct, delete, or port your data, and to object to processing. Contact us at info@deliveryoncall.com or complain to the ICO.

8. Cookies

We use essential session cookies only. See our Cookie Policy.

9. Security

All data transmitted over HTTPS. Passwords hashed with bcrypt. Payments handled entirely by Stripe.