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Booking & Quotes
How do I get a quote? +
Use our instant quote calculator on the homepage. Enter your collection postcode, delivery postcode, and vehicle type to get a price immediately – no account or phone call needed.
How do I book a delivery? +
After getting a quote, click Book Now. Create a free account or sign in, complete your booking details and pay by card. You will receive a confirmation email with your booking reference immediately.
Can I book for a business address? +
Yes. During booking you can enter any collection and delivery address including business premises.
Can I schedule a delivery in advance? +
Yes. You can choose your preferred collection date and time when booking.
Delivery & Collection
How quickly can you collect? +
For same-day bookings made before 4pm, we typically collect within 1-2 hours. For urgent collections call us on 0208 178 6064.
What areas do you cover? +
We cover the whole of the UK including England, Scotland, Wales, and Northern Ireland. We also offer European delivery services.
What size items can you deliver? +
We have vehicles ranging from small cars to large Luton vans and trucks. Whether it is a parcel, furniture, or a full house move, we have the right vehicle.
Payments & Pricing
How is the price calculated? +
Price is based on distance, vehicle type, and whether the route passes through the London Congestion Zone. VAT is included in all prices shown.
What payment methods do you accept? +
We accept all major credit and debit cards (Visa, Mastercard, Amex) processed securely via Stripe. We do not store your card details.
Can I get a refund? +
If you cancel before a driver is assigned, you will receive a full refund. Once a driver is assigned, please call us on 0208 178 6064 to discuss your options.
Tracking & Support
How do I track my delivery? +
Use the Track Order page and enter your booking reference number. You will see real-time status updates from our driver.
What if something goes wrong? +
Call us immediately on 0208 178 6064 or email info@deliveryoncall.com. We are available 7 days a week during business hours.
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